Refund policy
Refund & Return Policy
Last updated: April 21, 2026
At Hannahs Totes (operated by Taha Abbasi E-Com), we are committed to providing curated products at competitive prices while maintaining efficient fulfillment operations.
By placing an order on our website, you agree to the terms outlined in this Refund & Return Policy.
1. Delivery & Pre-Order Notice
All items sold on Hannahs Totes are processed under a pre-order / made-to-order fulfillment model.
This means:
- Orders require a processing period before shipment
- Shipping times may vary depending on demand and logistics
By placing an order, you acknowledge and accept the processing and delivery timelines provided at checkout.
2. Product Representation & Variance Disclaimer
We strive to present our products as accurately as possible through images, videos, and descriptions.
However:
- Colors may appear differently due to lighting or screen settings
- Minor variations in texture, stitching, or finish may occur
- These differences are considered normal and do not qualify as defects
3. Return & Cancellation Policy
Due to the nature of our fulfillment model:
- All sales are considered final once processing begins
- We do not accept returns or exchanges for:
- Change of mind
- Incorrect selection (e.g., style or color chosen by customer)
- Minor cosmetic differences
Orders may only be canceled before processing has started.
4. 30-Day Replacement Guarantee
We offer a 30-day replacement guarantee (not refunds) under the following conditions:
Eligible Cases:
-
Item Not Received
(Tracking confirms non-delivery) -
Item Arrives Damaged or Defective
(Major structural or functional issue)
5. How to Request a Replacement
To request a replacement, you must contact us within 30 days of delivery.
Please include:
- Your Order Number
- Clear photo or video evidence of the issue
Once verified, we will:
- Send a replacement at no additional cost
6. Damages & Issues
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate and resolve the issue as quickly as possible.
7. Refunds (If Applicable)
Refunds are only issued in limited situations, including:
- Orders that cannot be fulfilled
- Verified lost shipments with no successful delivery
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
- Your bank or card provider may take additional time to post the refund
8. Non-Returnable Items
We do not accept returns or refunds for:
- Sale items
- Gift cards
- Items used, worn, or not in original condition
9. Contact Information
For all return, replacement, or refund inquiries, contact us at:
Email: hannahstotes01@gmail.com
Phone: 437-333-6078