Privacy policy
Privacy Policy
Last updated: April 8, 2026
Hannahs Totes operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Totes by Hannah is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will control with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:
- Contact details, including your name, billing address, shipping address, phone number, and email address
- Financial information, including payment card details, payment confirmation, transaction details, and other payment information
- Account information, including your username, password, security questions, preferences, and settings
- Transaction information, including items you view, add to cart, purchase, return, exchange, or cancel, as well as your purchase history
- Communications with us, including information you include in customer support inquiries or emails
- Device information, including your browser, IP address, network connection, and other identifiers
- Usage information, including how and when you browse, interact with, or use the Services
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you, including when you create an account, place an order, contact us, or otherwise provide information
- Automatically through the Services, including through your device, cookies, and similar technologies
- From service providers, including when they process information on our behalf
- From partners or other third parties, where permitted by law
How We Use Your Personal Information
Depending on how you interact with us, we may use your personal information for the following purposes:
To Provide, Personalize, and Improve the Services
We use your information to:
- Process payments
- Fulfill orders
- Arrange shipping
- Manage returns and exchanges
- Maintain your account
- Remember your preferences
- Provide customer support
- Improve your shopping experience
- Recommend products or content relevant to your interests
For Marketing and Advertising
We may use your personal information to send you promotional emails or show you advertising related to our products and Services, including ads based on your browsing activity, cart activity, or prior purchases.
For Security and Fraud Prevention
We use your information to help detect, investigate, prevent, or take action regarding fraud, illegal activity, unauthorized access, or other harmful conduct.
To Communicate With You
We may use your information to respond to your inquiries, provide order updates, send service-related messages, and maintain our relationship with you.
For Legal Compliance
We may use your information to comply with applicable laws, legal obligations, court orders, lawful requests, or to enforce our Terms and policies.
How We Disclose Personal Information
We may disclose your personal information in certain circumstances, including:
- With Shopify, vendors, and service providers that help us operate our store and Services, including payment processing, shipping, analytics, customer support, cloud storage, and fulfillment
- With business and marketing partners to provide marketing services and targeted advertising, subject to applicable law
- When you direct us or consent, such as when you interact with third-party integrations or social features
- Within our business structure, including affiliates where applicable
- In connection with a legal or business event, such as responding to lawful requests, enforcing our rights, or during a merger, acquisition, or similar transaction
Relationship with Shopify
Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries outside your own, for purposes related to operating and improving the Services.
We may also use certain Shopify-enhanced features that rely on information from your interactions with our store and with Shopify. In those cases, Shopify may act as the party responsible for certain processing activities.
Third-Party Websites and Links
Our Services may contain links to websites or platforms operated by third parties. If you follow those links, you should review their privacy policies and terms independently.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you believe a child has provided us with personal information, please contact us so we can delete it where appropriate.
Security and Retention of Information
We take reasonable steps to help protect your personal information. However, no method of transmission over the internet or method of storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to:
- Provide the Services
- Maintain your account
- Complete transactions
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements and policies
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
- Right to Access / Know – request access to the personal information we hold about you
- Right to Delete – request deletion of your personal information
- Right to Correct – request correction of inaccurate personal information
- Right to Portability – request a copy of your personal information in a portable format
- Right to Opt Out of Sale / Sharing / Targeted Advertising – where applicable
You may also opt out of marketing emails at any time by clicking the unsubscribe link in our emails.
We may need to verify your identity before processing certain requests. We will not discriminate against you for exercising your privacy rights.
Complaints
If you have a complaint about how we handle your personal information, please contact us using the details below.
Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
International Transfers
Your personal information may be transferred to, stored in, and processed in countries other than the one in which you live.
Where required by applicable law, we will rely on recognized legal mechanisms for international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.
When we do, we will post the updated version on this page and revise the “Last updated” date above.
Contact
If you have any questions about this Privacy Policy or our privacy practices, you may contact us at:
Address: 24 Shiff Crescent, Brampton, ON, L6Z 0H5
Phone: 437-333-6078
Email: hannahstotes01@gmail.com